Comments on: Media Temple Grid Review- One Year and Counting

By: Another reason of using MediaTemple as a Web host! | TipsoSaurus-The Techie Dino!

Fri, 07 Dec 2007 10:37:45 +0000

[...] 1. Jon Holato 2. Terence Chang 3. Arghyle [...]

By: Steve

Steve — Tue, 04 Dec 2007 01:54:11 +0000

” I thought “great tools and great customer support” were a given with the almighty Media Temple. I would have gladly paid more if I knew everything, not just hardware specs, was tiered based on price.”

- I wrote something to that extent on their blog on 12/01/07 during the Saturday morning fiasco.

Funny how today Dec, 03, 2007 it’s still not approved….I wonder why that is?

By: dwight

dwight — Tue, 04 Dec 2007 01:45:11 +0000

“Our records indicate that your site has been affected by recent problems involving the (gs) Grid-Service hosting platform. As an appreciation for your patience, we have applied 2 months free credit to your account. This credit has been issued automatically and is reflected in the billing area of your AccountCenter. We appreciate your continued business.”

2 months. Must have been some shitty service. Indeed it has been. Moving off this weekend.

I thought “great tools and great customer support” were a given with the almighty Media Temple. I would have gladly paid more if I knew everything, not just hardware specs, was tiered based on price.

By: Steve

Steve — Tue, 04 Dec 2007 00:32:55 +0000

@randy bragg – maybe not because the problems associated with that might lend to the saying “You get what you pay for”? What are you looking for in terms of a pkg? I cannot fully recommend them as yet and would advise you to do your research like I did about their company but look into downtownhost.com

Only been with them 1 day and impressed is not even the word. Easy tools and service were factors in my decision.

By: randy bragg

randy bragg — Mon, 03 Dec 2007 19:42:34 +0000

Would it be practical to go with a hosting site for price rather than great tools and great customer support? I would pay $50 a month if the hosting site had easy tools and great customer service.

By: dwight

dwight — Sun, 02 Dec 2007 17:29:18 +0000

site down on cluster 2 13 hours yesterday. their reason for such unreliable support over the past two months: “you’re only paying $20 for hosting”.

ah.

By: Steve

Steve — Sat, 01 Dec 2007 16:21:42 +0000

Thanks for this article Sal. I just migrated to the grid server recently and have been with MT for about 4yrs. The problems I’m experiencing with MT with the GS were not expected and I migrated to get better support for undertaking my first Wordpress project.

Then was double surprised to learn about the mySQL problems, containers etc associated with Wordpress problems and MT’s answer to me in a phone call last weekend, all leading to me paying more money for a ‘reliable’ service?

I think as a designer, I have for too long had a sort of starry eyed blind worship for Media Temple that is fading as fast as modern day teenage love.
I pay for reliability and just left a comment on their blog inquiring as to why a Datacenter isn’t a possible solution that can be used in coordination with the the Grid-Server maintenance and fixes?

It’s now 8:13 a.m. PST, December 1st, 2007 and I have not been able to work on a time sensitive blog project since 9:30 pm last night. The maintenance was supposed to be completed at 3 a.m. I woke up at 3:15 and nothing…5:00 nothing..7:30…still nothing. I feel let down by them right now and at the time when I most needed the MT name and reputation to mean something.

By: dwight

dwight — Tue, 27 Nov 2007 19:12:17 +0000

two accounts on the grid (cluster 2) down for three days in october.

three. days.

i don’t want your month credit. i want my site up.

By: Eric Atkins

Eric Atkins — Tue, 27 Nov 2007 04:04:00 +0000

I haven’t really been satisfied with (mt) although I’ve had 3 (gs) accounts for about a year. I’m paying $40 a month for two extra MySQL containers and I feel like it’s a waste of money. I’m seeing very little improvement in my sites performance.

I get on high traffic websites every now and then.

My sites actually perform better with the more traffic they get.

By: Tim

Tim — Tue, 27 Nov 2007 01:44:15 +0000

I wish I could say the same about (mt). I’ve been using them from the very beginning of the Grid Server launch and have had so many issues I’ve stopped counting. The only reason I’m still with them is they offered a $100 credit after all the initial problems.

It really is too bad since the control panel (mt) has is really nice and their support is very friendly and easy to use. I just with their actual hosting service was 1/10 as good as their support.

Currently I’m sending most clients over to eApps or Stone Umbrella Hosting. They both seem to be doing a far far Far better job than (mt).

hope this helps.
- Tim